Skip to main content
Call us on 0330 1239 123

Your basket

Monthly payment

  • every month for months, then
  • months contract
  • no annual contract

Change package

Change call plan

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

    Reward Card included
    to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Continue order
    Today's payment
    Continue order

    Connect to WiFi with Windows 10

    A step by step guide to connect your Windows 10 or Windows 11 computer to our WiFi router.

    Getting connected to Plusnet WiFi

    Before you get started you’ll need your wireless name (SSID) and password.

    Finding your wireless name and password

    You'll find the Wireless name (SSID) and password on a sticker on the bottom or back of the router or on a pull-out tab. The SSID will look something like this: PLUSNET-1A2B3C or PlusnetWireless1A2B3C.

    Your wireless password (wireless key or WPA PSK) is made up of a series of numbers and upper and lower case letters.

    How to connect Windows 10 and 11

    Select the version of Windows you’re using and follow the steps.

    Connect Windows 10 to WiFi

    Easy steps to connect Windows 10

    Connect to WiFi with Windows 10

    Here’s how:

    1. Click the network icon on the taskbar at the bottom of your screen.
    1. You'll be shown a list of networks. Find our router's wireless name (SSID), select it and then click Connect.
    2. If you always want your device to connect to our router whenever it's in range, just tick Connect automatically.
    3. Type in the wireless key (this is the password we mentioned earlier). Then click Next.
    4. The password is case sensitive. Enter any upper and lower case letters and numbers as shown on the router and you’ll be fine.


    That’s it. You’ll then be connected and you’re good to go.

    Follow these steps if you want to connect to other WiFi networks. You’ll just need to select the network you want to connect to, and if needed, put in their password to join it.

    Connect Windows 11 to WiFi

    Just four steps and you’re good to go

    Connect to WiFi with Windows 11

    Here’s how:

    1. Select the Network icon on the far right of the taskbar to open quick settings.
The Disconnected icon will show when you’re not connected.
    1. On the WiFi quick setting, select Manage WiFi Connections >
    2. Then select the > icon next to the WiFi quick setting to see a list of available networks.
    1. To connect to Plusnet WiFi network, select our router's Wireless name (it'll start with Plusnet), then select Connect.
    2. The password is the security or Wireless key (or WPA-PSK key) shown on the bottom of our router. Enter this, then select OK.

      The wireless key is case sensitive. Enter any upper and lower case letters and numbers as shown on the router and you’ll be fine.

    To connect to other WiFi networks. You’ll just need to select the network you want to connect to, and if needed, put in their password to join.

    Windows 7 and 8

    Important info about Windows 7 and 8

    Windows 7 and 8 are no longer supported

    Windows 7 and 8 are no longer supported by Microsoft. To ensure you get technical support for your PC we’d recommend you upgrade to the latest version of Windows.

    Connect to WiFi with Windows 10

    Here’s how:

    1. Click the network icon on the taskbar at the bottom of your screen.
    1. You'll be shown a list of networks. Find our router's wireless name (SSID), select it and then click Connect.
    2. If you always want your device to connect to our router whenever it's in range, just tick Connect automatically.
    3. Type in the wireless key (this is the password we mentioned earlier). Then click Next.
    4. The password is case sensitive. Enter any upper and lower case letters and numbers as shown on the router and you’ll be fine.


    That’s it. You’ll then be connected and you’re good to go.

    Follow these steps if you want to connect to other WiFi networks. You’ll just need to select the network you want to connect to, and if needed, put in their password to join it.

    Connect to WiFi with Windows 11

    Here’s how:

    1. Select the Network icon on the far right of the taskbar to open quick settings.
The Disconnected icon will show when you’re not connected.
    1. On the WiFi quick setting, select Manage WiFi Connections >
    2. Then select the > icon next to the WiFi quick setting to see a list of available networks.
    1. To connect to Plusnet WiFi network, select our router's Wireless name (it'll start with Plusnet), then select Connect.
    2. The password is the security or Wireless key (or WPA-PSK key) shown on the bottom of our router. Enter this, then select OK.

      The wireless key is case sensitive. Enter any upper and lower case letters and numbers as shown on the router and you’ll be fine.

    To connect to other WiFi networks. You’ll just need to select the network you want to connect to, and if needed, put in their password to join.

    Windows 7 and 8 are no longer supported

    Windows 7 and 8 are no longer supported by Microsoft. To ensure you get technical support for your PC we’d recommend you upgrade to the latest version of Windows.

    Was this article helpful?

    More ways to get help

    Plusnet community
    Our customers always have tips to share.
    Talk to our community

    Contact our team
    Message @Plusnet on X (formerly Twitter)
    Or call 0330 1239 123

    Sign Language service

    Contact us using British Sign Language

    My Account
    Manage your bills, packages and details.
    Sign into Broadband