Cashback and Gift Certificates - Frequently Asked Questions
Browse through our most commonly asked Cashback and Gift Certificates questions.
All your cashback and rewards questions answered
General FAQs
Some of our offers include cashback, a Gift Card, or a Reward Card, which can be claimed once your service has activated.
If you signed up via a third party:
How you claim your Plusnet Reward may depend on that third party's own terms and conditions (alongside the claim process mentioned in these FAQs). However, the reward itself will be issued via Plusnet.
Occasionally, we offer Plusnet Rewards automatically. That means you don't need to 'claim' them as explained below. Automatic rewards usually happen if you sign up through certain comparison sites, but we'll make it clear in our terms and conditions when you sign up.
If you signed up via a cashback site, (e.g. Quidco or TopCashback):
Your reward will be issued from the cashback site. You won't be able to claim cashback from both Plusnet and a cashback site at the same time. (This works on a ‘last click' basis - you'll only be able to claim one of the rewards).
You can only claim a reward if you've completed an order (taking a Plusnet Reward or Cashback deal). Changing to a different product or deal during sign up may mean you're no longer eligible for the reward, or you're eligible for a different reward. There may be different eligibility criteria, e.g. a requirement to sign up online, but we'll tell you about these when we offer each Plusnet Reward.
Sometimes, different Plusnet Rewards are available through different channels (e.g. whether you sign up directly via our website, or via one of our partner's sites).
If you try to sign up for multiple Plusnet Rewards you'll only be entitled to one (normally the last one you've chosen). We reserve the right to refuse to provide any Plusnet Rewards if we think you're deliberately trying to claim for multiple rewards.
You'll have up to two months from the date we send you your email to claim your Plusnet Reward.
So we can track if you've started the process to claim your Plusnet Reward, we may check to see if you open your email during this two month period. If the reward isn't claimed within two months from us sending the email, unfortunately your reward will expire.
You'll be sent an email to the address you gave when you signed up. You'll normally receive this within 10 working days of your service being activated.
What to do:
- Open the email and click on the link (it's valid for two months from the date we sent it).
- Fill in your details on the form, then click 'submit'.
- You'll then see a confirmation screen - your Plusnet Reward is on its way.
You should get your reward within 30 days of receiving confirmation. If you've signed up for an offer which automatically redeems your reward, you'll receive it within 30 days of your service being activated.
Your reward will be sent either by post or email:
- Cashback offers are sent by cheque to the address on your account
- Amazon gift cards are emailed to the address on your account
- Plusnet Reward cards are sent as a prepaid card to the address on your account
No, they can only be sent to the postal address or email address listed on your account. Plusnet Rewards can only be issued in the name of the account holder.
Plusnet Reward Cards
You'll get an activation email from plusnet@purecard.com with instructions on how to activate the card online. Sometimes the email can end up in your junk mail, so check there as well. If you still can't find the email, please visit www.purecard.com to request that it's re-emailed to you. Your Reward Card can't be used until it's been activated online. You'll be able to view your PIN once you've completed the activation process.
You'll need to activate the card within 3 months from issuance. If it's not activated by then, you'll no longer have access to the funds. See full Terms and Conditions.
You can spend the money online and in most high street stores that display the Mastercard® symbol. However, there are some limitations. The card can't be used for:
- Cash withdrawal at a cash machine
- Cash back at a till
- Any Customer Activated Terminals (such as but not limited to pay@pump, toll roads, car parks or train ticket terminals)
- Subscriptions or automated periodic payments
- Foreign exchange bureaus
- Gambling
If you've claimed online and your card hasn't arrived within 30 days please contact the Plusnet Reward Card Service team:
Call 0344 879 1069* or email plusnet@purecard.com.
If your Plusnet Reward Card has been activated, you've retrieved your PIN but it still doesn't work, please contact the Plusnet Reward Card Service team:
Call 0344 879 1069* or email plusnet@purecard.com.
It's valid until the expiry date shown on the front of the card (12 months from being issued).
The funds on the card are available to you up to the expiry date shown on the front of your card. Once the card expires, any remaining funds on the card will no longer be available.
See full Terms and Conditions.
FAQs for Existing Customers - Cashback and Gift Card
- You'll be sent an email to the address you gave when you signed up.
- You'll normally receive this within 28 working days of you re-contracting your Broadband.
What to do:
- Open the email and click on the link (it's valid for two months from the date we sent it).
- You'll then be sent to an online form. Fill in your details and click 'submit'.
- You'll then see a confirmation screen - your Plusnet Reward is on its way.
You should get your reward within 30 days of receiving confirmation. Your reward will be sent by post or email, depending on the type of reward
- If you’ve claimed but you haven’t received your Plusnet Rewards email within 28 working days of you re-contracting your Broadband with us, please check your junk mail or spam folders.
- If you haven’t received your Plusnet Reward within 30 days of submitting your details via the link in the email, please contact us:
0800 587 2013†
(Before you call just make sure you’ve got your Plusnet account number or username handy).
FAQs for Existing Customers - Plusnet Reward Card
- You'll get an email sent to the email address you gave when you signed up.
- You'll normally receive this email within 28 working days of you re-contracting your Broadband.
What to do:
- Open the email and click on the link (it's valid for two months from the date we sent it).
- You'll then be sent to an online form. Fill in your details and click 'submit'.
- You'll then see a confirmation screen - your Plusnet Reward is on its way.
You should get your reward within 30 days of receiving confirmation. Your reward will be sent by post or email, depending on the type of reward.
To activate your card, just complete your account registration:
- Enter your details
- Activate your card
- Set up your online account
To complete the process just make sure you’ve got your card handy and access to either your mobile phone or email. Return to the homepage and select the ‘Activate now’ option to begin.
(Still having issues? Call Cardholder Services on 0344 879 1069* or email plusnet@purecard.com.
We'll send you the activation code either by SMS or email when you register (depending on the details we hold for you).
If you’ve not received it, that’s OK. Call Cardholder Services on 0344 879 1069* or email plusnet@purecard.com.
Once your card arrives you’ll need to activate it online. You’ll get an email from plusnet@purecard.com, to your registered email address to tell you how to do this. After you’ve activated your card you’ll be able to view your PIN.
You’ll need to activate your card within 3 months of it being issued. It’s valid until the expiry date shown on the front of the card
See full Terms and Conditions.
You can spend the money online and in most high street stores that display the Mastercard® symbol. However, it can't be used for:
- Cash withdrawal at a cash machine
- Cash back at the till
- Any Customer Activated Terminals (such as but not limited to pay@pump, toll roads, car parks or train ticket terminals)
- Subscriptions or automated periodic payments
- Foreign exchange bureaus
- Gambling
If you’ve claimed online and your card hasn't arrived within 30 days please contact the Plusnet Reward Card Service team:
Call 0344 879 1069* or email plusnet@purecard.com.
If your Plusnet Reward Card has been activated and you’ve retrieved your PIN but it still doesn't work, please contact the Plusnet Reward Card Service team:
Call 0344 879 1069* or email plusnet@purecard.com
The card is valid until the expiry date shown on the front of the card (12 months from being issued).
The funds on the card are available to you up to the expiry date stated on the front of your card. Once the card expires, any remaining funds on the card will no longer be available to you.
* Calls to this 0344 number are charged at the same standard rate as 01 or 02 landline numbers, even when calling from a mobile. When calling from a mobile, your telephone provider may charge you additional access charges for the duration of the call. Please always check with your mobile network provider what additional charges may apply when dialling us from your mobile.
Your Plusnet Reward Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Inc. GVS Prepaid Ltd's company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.
See Plusnet Reward Card terms.
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